………………………If you say you love me too!
Ever tried to analyse what great customer service is? To give your staff a definition in a couple of sentences that is easy to understand, easy to execute and delivers every time?
I think every company strives to deliver ‘Great Customer Service’. It’s almost the go to phrase for most companies on their literature, web sites and social media. After all, surely all customers want a great service. I’m yet to see anyone advertise bad service. But what is this mythical thing we all strive to deliver?