………………………If you say you love me too!

Ever tried to analyse what great customer service is? To give your staff a definition in a couple of sentences that is easy to understand, easy to execute and delivers every time?
I think every company strives to deliver ‘Great Customer Service’. It’s almost the go to phrase for most companies on their literature, web sites and social media. After all, surely all customers want a great service. I’m yet to see anyone advertise bad service. But what is this mythical thing we all strive to deliver?

The report, Raising the Bar – part of the post Grenfell review In the construction industry has resulted in the formation of a Competence Steering Group for High Rise Residential Buildings (HRRB). It is designed to ensure all companies and stakeholders responsible for the design, construction, refurbishment, and maintenance of such buildings are trained to a competence level relevant to their role.

It’s got to be the strangest start to a year I’ve ever experienced. I was fully geared up last month to tell you how Norseal were going to take on all door sealing challenges 2021 could throw at us.

I stared at my screen…nothing! I frequently avoided calls from marketing asking where the hell my blog was. I even occasionally lied “I’ve just finished it!” hoping the creative juices would once again flow…nothing!

Maybe I could get away with using an old one…does anyone actually read these bloody things?

… to leave me alone so I can get over 2020 in a darkened room.

In tradition with year-end, many will be dusting off their old anecdote book to write a fond recap of the previous year. Listening to Cliff on the radio whilst wearing their Christmas jumper and sipping their mulled wine. This year I opted for the ‘P*#s off and leave me alone’ jumper, Slipknot on Alexa and something a little stronger to drink.

So, deep breath and this was us – Norseal 2020! (apologies for the mild Christmas references. I’m trying to get in the spirit.)

For some time we have been telling you what we have been getting up to at Norseal. We’ve introduced Self Serve, our online trade account system. Bespoke drop seal cutting, our recently released Fire Stopping range and our soon to come fire door inspection app, Inspect…..all phenomenal ideas in my opinion. And that’s the problem, it’s my opinion!

Naturally, these developments were introduced in conjunction with customers, but not with all of our customer base so it is now time we spoke to you.

So here we are at the close of Fire Door Safety Week. A week where we have seen the industry become alive with awareness and advice for anyone responsible for building safety and employee wellbeing. Great advice it has been too.

Well, there has been a lot of talk recently about how we are now officially in our worst recession in history and the worst recession of any G7 country. We also have the highest Covid death rate of any European country.

On top of that, everyone’s rights are more equal than anyone else, if we leave the country we might not get back unless we take a dinghy from France; our students have been robbed of their future; the polar ice cap will melt and will drown us all and we’re all going to hell in a handcart.

Anybody else wondering what the hell they are going to do when the second wave comes?

It’s almost like we’ve come to the end of the book. People have translated it in different ways to suit their business, their budget or ambitions but all the same they started at chapter 1, ‘Crisis’ got through those difficult middle chapters where nothing new happened and got to the last chapter ‘ Recovery’, where the end was in sight. The time you can’t wait to finish and start skipping a few paragraphs and pages. I DON’T WANT TO READ IT AGAIN!

They say it takes 21 days to create a habit and 90 days for it to be part of your lifestyle. This got me wondering, now we’ve been in this current situation and approaching this time how many new habits have we created, are we totally new people or did we forget to seize the opportunity and now thinking it’s all too late.

When I first started these blogs I was unsure of who would read them and who would care about them.

Was this a vanity project or do they have a purpose. I finally decided that as an open and progressive company we should tell our customers what we are up to and allow them to add a personality to their supplier. Little did any of us know 2 months later we would be locked up at home with far greater things on our mind than the meandering muses of a blog fantasist.