For some time we have been telling you what we have been getting up to at Norseal. We’ve introduced Self Serve, our online trade account system. Bespoke drop seal cutting, our recently released Fire Stopping range and our soon to come fire door inspection app, Inspect…..all phenomenal ideas in my opinion. And that’s the problem, it’s my opinion!

Naturally, these developments were introduced in conjunction with customers, but not with all of our customer base so it is now time we spoke to you.

So here we are at the close of Fire Door Safety Week. A week where we have seen the industry become alive with awareness and advice for anyone responsible for building safety and employee wellbeing. Great advice it has been too.

Well, there has been a lot of talk recently about how we are now officially in our worst recession in history and the worst recession of any G7 country. We also have the highest Covid death rate of any European country.

On top of that, everyone’s rights are more equal than anyone else, if we leave the country we might not get back unless we take a dinghy from France; our students have been robbed of their future; the polar ice cap will melt and will drown us all and we’re all going to hell in a handcart.

Anybody else wondering what the hell they are going to do when the second wave comes?

It’s almost like we’ve come to the end of the book. People have translated it in different ways to suit their business, their budget or ambitions but all the same they started at chapter 1, ‘Crisis’ got through those difficult middle chapters where nothing new happened and got to the last chapter ‘ Recovery’, where the end was in sight. The time you can’t wait to finish and start skipping a few paragraphs and pages. I DON’T WANT TO READ IT AGAIN!

They say it takes 21 days to create a habit and 90 days for it to be part of your lifestyle. This got me wondering, now we’ve been in this current situation and approaching this time how many new habits have we created, are we totally new people or did we forget to seize the opportunity and now thinking it’s all too late.

When I first started these blogs I was unsure of who would read them and who would care about them.

Was this a vanity project or do they have a purpose. I finally decided that as an open and progressive company we should tell our customers what we are up to and allow them to add a personality to their supplier. Little did any of us know 2 months later we would be locked up at home with far greater things on our mind than the meandering muses of a blog fantasist.

Don’t we all wish it was just an April fool? I’m sitting here at my desk, its eerily quiet, no natter of last night’s TV. No one talking about the football and ‘will Newcastle United EVER be sold’ and no smiling face delivering my hourly cups of coffee. But I know I’m just a couple of mouse clicks away from my work family.

Well, we are well into 2020 and 2019 already feels like a blur. We’ve had Brexit, storms Ciara and Dennis. Hopefully seeing the back of Coronavirus and lost another beautiful soul to suicide….what a start!

Looking back at my last blog I’d like to give you some backstory to one of our achievements….our drop seal cutting machine.

The first in the series, this blog is from our MD, Michael Spoors. Michael has a passion for customer service and he would like to share his thoughts on changes in our business and the wider industry.