Mon - Fri / 8:30am - 5:30pm

01661 830088

Your Account
Where you want, When you want.

24/7 Online Access

24/7 Online Access

The flexibility to place your own order, view invoices, access despatch info, account balance and more at a time that suits you.

Dashboard & Account Overview

Dashboard & Account Overview

See a clean, simple & complete overview of your account including an account summary, most recent orders, invoices and credit history.

Place Orders Any Time

Place Orders Any Time

Easily create orders any time of the day, add notes, send messages relating to orders, create repeat order and view live order status for despatch information.

View sales orders in real time

View sales orders in real time

Check live orders to see if despatched, in progress or on hold while having access to all related order documents.

Access Statements & Invoices

Access Statements & Invoices

A complete document history of invoices, statements and credit notes available to download or reprint on demand.

Web Based Access accross all devices

Web Based Access accross all devices

Visit on any device to access your account.

Account Manager

All of our customers have access to a dedicated account manager, who will be available for site visits, answer questions, provide samples and schedule meetings, when necessary. 

With long-term suppliers at hand in the industry, your account manager will be able to offer expert advice, product knowledge and the solution to your specific problem. 

Project Manager

Achieving the right specification for the job is not always straightforward. Our project managers are on hand to offer their expert advice on how to achieve the criteria you require, matching our products with your requirements and making sure you get the perfect product for the job.

Whether your project requires a certain acoustic decibel rating or a specific 90-minute detail, our project managers will be able to offer you solutions, so you can get the job done quicker and to the correct specification.

Technical Advice

Our product range contains a variety of fire, smoke and acoustic test evidence. If you have a specific question about any product in the range, we have the technical resource for you.

We also provide CADs, test data, certifications, fitting guides and datasheets as downloads so you can access these in the office or on the go. Make sure to see the ‘Technical’ section on any product page for more information.

Delivery Schedule

We pride ourselves on prompt service and delivery which is why we aim to deliver any orders place before 16:30 hours next working day, before noon as standard. Orders delivered in Ireland, Scottish Highlands and other remote areas may incur additional delivery charges, may not qualify for free shipping and use an alternate shipping company. You will be notified of the alternate shipping company when you place your order.

Please make sure you read our Returns & Refunds and Product Disclaimer policies before purchasing.

Join Our Mailing List

Join our mailing list today – You can unsubscribe at any time.

Tom is very active, going to the gym five times a week. He is a footballer, BMX and mountain biker and a keen traveller, having covered 4 out of the 7 continents. If he was to join a boy band it would be the Jackson 5! 

Tom Griffiths

Sales Admin

Ben would rather live in a theme a park than a zoo. He loves to play basketball and has a real passion for music.

Ben Spoors

Sales Admin

Download Our Brochure

Please enter your details below to receive a link to the brochure.

Download Our Brochure

Please enter your details below to receive a link to the brochure.

Download Our Brochure

Please enter your details below to receive a link to the brochure.

Download Our Brochure

Please enter your details below to receive a link to the brochure.

Neil is an FA qualified coach and volunteer of grass roots football. As a self-declared mountain climbing and camping legend, he would rather have a third arm than third eye!

Neil Smeatom

Operations Manager

Kelly is an animal lover and would rather skip than run for the rest of her life. You won’t find her skipping around shops though as she hates shopping!

Kelly Houston

System Development

Matt is a self-proclaimed BBQ King, who has perfected sticky ribs! He doesn’t believe in ghosts but can eat 45 Yorkshire puddings in 3 minutes!

Matthew Burns

Warehouse Manager

Amy has played in the Women’s FA cup for Weymouth FC and if there was a movie about her life she would be played by Rebel Wilson, as she is that one friend who is always dared to try something first! Watch out though because correct use of font and image size is everything to her!

Amy Green

Graphic and Marketing Officer

Wayne is mad about his dogs, they rule his life! He has a hobby of laser engraving which keeps in him busy in his spare time, but he if was to flee the country you would find him in Mexico!

Wayne Robson

Business Development Fire Stopping 

Rebecca likes nothing better than sitting in the sun with a Piña Colada; where she would rather feel like a potato than look like one. She also loves days out with her family and going on spontaneous last minute adventures.

Rebecca Wilson

Sales Admin

Simon, loves motorcycles with his favourite being his Kawazaki Z900RS. He has completed many charity events such as chilli pepper eating and a 24-hour roller-coaster ride, but his most useless talent is the ability to stick 24 cocktail sticks in his head!

Simon Sutton

Head of Sales

Andrea loves dogs and her favourite animal sound is her Labrador snoring! She is also a self-declared wine’o’holic!

Andrea Wilson

Purchasing Manager

Alan is a fan of brown sauce and an even bigger fan of Newcastle United! In his spare time his favourite hobby is cycling.

Alan Spark


Ivan spends his spare time lost in a book, he enjoys sci-fi and crime novels. His favourite part of the human face are the eyes because they tell a lot about a person and how they feel. Unlucky for some, but Ivan finds being born on Friday 13th a lucky charm. 

Ivan Lanha


If Michael had to choose an animal sidekick it would be a wolf! He has a passion for education within our industry and he also has a love for live music.

Michael Spoors

Managing Director

If Heidi had to, she wouldn’t mind losing her nose, as she hates strange smells! Despite any smells she loves spending time at the beach, and she makes a mean lasagne.

Heidi Harrison

Service Manager

Sophie has a love for interiors and styling. A proper foodie, she loves going out to a good place to eat and given the choice she would rather have mouse ears than a giraffe’s neck!

Sophie Westlake

Business Development Norsound

Lilly plans to travel and live all over the world; sampling the world’s menu as she is a massive food critic. If she could be a fruit, Lilly would be a kiwi. 

Lilly Spoors

Business Admin

Ryan enjoys listening to rap music as well as going archaeology magnet fishing! If he ever bumped into Donald Trump he would say “It came from CHINA!”

Ryan Gillon


Lily believes it would take 197 chickens to kill an elephant! She enjoys reading classic novels and use to row!

Lily Harrison

Internal Sales

Tony loves to travel the world with only a few places left to complete his bucket list. If he could replace a lead singer in a band it would be Martin Fry from ABC. Tony loves the Toon Army and is famous for drinking black sambuca! 

Tony Henderson


Gary would rather wake up with animal arms than an animal’s bum; this may help him on adventures, as he has been in both an ice cave and a lava cave! He also owns over 3000 vinyls.

Gary Power


Anneka has three fish called Steve, Boris and Fart-face! She once knocked herself out playing hockey by running into the goal post, but she makes a better lasagne than Heidi!

Anneka Anderson

Finance Admin

Tony loves going to heavy rock gigs and festivals. His favourite cowboy is Clint Eastwood, but more than anything he loves to spend time with his 3 grandchildren.

Tony Stewart


Lea loves going to the gym! He also loves socialising with friends with some good food and drink; if he opened his own bar he would call it ‘The Four Horses’ because by spending too much time there the wife will nag, nag, nag, nag!

Lea Cameron


Rays favourite superhero is Super Gran! He loves travelling to America but his true love is rugby.

Ray Spoors

Credit Controller

Visiting new places around the North East is one of Bailey’s favourite things to do, as well as learning morse code. If he could choose he would rather ride to work on a crocodile than a giraffe. 

Bailey Richardson

Sales Admin