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So Tell Me What You Want, What You Really Really Want!

22/10/2020
For some time we have been telling you what we have been getting up to at Norseal. We’ve introduced Self Serve, our online trade account system. Bespoke drop seal cutting, our recently released Fire Stopping range and our soon to come fire door inspection app, Inspect…..all phenomenal ideas in my opinion. And that’s the problem, it’s my opinion!

Naturally, these developments were introduced in conjunction with customers, but not with all of our customer base so it is now time we spoke to you.

Dropping through our customers mailbox or filling up their inbox will be our new customer survey. Now I’m sure you’ve had such surveys before. You know the ones, that seem to offer you change and provide limited tailored questions to seek confirmation that you are already satisfied. Well this is not that type of survey. For starters it’s not a ‘Satisfaction Survey’. This is an opportunity to tell us what you want from a supplier. Obviously if you want to give us a kicking there will be room for that and if you want to give us praise, well…..that’s up to you. But ideally this will be a genuine opportunity for you to say what you want to buy, how you want to buy it, how you want it shipped, how you want to deal with us etc. No subject will be off topic. From stockholding to finance!

Now I know what you are thinking. ’has he gone mad’? Well I probably have. I’ve been known to go a bit David Icke around Halloween, but this year has been so tough and with Brexit round the corner looks set to be tougher. We are all wondering what the next move is to make and well, I think we should be planning the next move together.

We are fortunate, we are flexible and agile and can change our business model to suit the requirements of our industry, we just need our industry to speak out about the genuine concerns and issues of their seal supply.

So, once I decided on giving our customers free range with their opinions I thought why stop there and decided let’s find out what our supply chain think. Are we a model customer? Are we a pain in the arse? Do you struggle to get to see us etc? It is important to us if we are to seek guidance from our customers how we should do business then we should ask our suppliers what they think.

As the recipient of many surveys, I know how this can turn out. I know that many will be deleted without read, I know some will be returned with ridiculous answers and comments that cannot be taken seriously, hopefully some will be funny but for those that want to give it some thought and want to engage with us this could be the start of something beautiful. I look forward to it.

Michael

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Tom is very active, going to the gym five times a week. He is a footballer, BMX and mountain biker and a keen traveller, having covered 4 out of the 7 continents. If he was to join a boy band it would be the Jackson 5! 

Tom Griffiths

Sales Admin

Ben would rather live in a theme a park than a zoo. He loves to play basketball and has a real passion for music.

Ben Spoors

Sales Admin

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Neil is an FA qualified coach and volunteer of grass roots football. As a self-declared mountain climbing and camping legend, he would rather have a third arm than third eye!

Neil Smeatom

Operations Manager

Kelly is an animal lover and would rather skip than run for the rest of her life. You won’t find her skipping around shops though as she hates shopping!

Kelly Houston

System Development

Matt is a self-proclaimed BBQ King, who has perfected sticky ribs! He doesn’t believe in ghosts but can eat 45 Yorkshire puddings in 3 minutes!

Matthew Burns

Warehouse Manager

Amy has played in the Women’s FA cup for Weymouth FC and if there was a movie about her life she would be played by Rebel Wilson, as she is that one friend who is always dared to try something first! Watch out though because correct use of font and image size is everything to her!

Amy Green

Graphic and Marketing Officer

Wayne is mad about his dogs, they rule his life! He has a hobby of laser engraving which keeps in him busy in his spare time, but he if was to flee the country you would find him in Mexico!

Wayne Robson

Business Development Fire Stopping 

Rebecca likes nothing better than sitting in the sun with a Piña Colada; where she would rather feel like a potato than look like one. She also loves days out with her family and going on spontaneous last minute adventures.

Rebecca Wilson

Sales Admin

Simon, loves motorcycles with his favourite being his Kawazaki Z900RS. He has completed many charity events such as chilli pepper eating and a 24-hour roller-coaster ride, but his most useless talent is the ability to stick 24 cocktail sticks in his head!

Simon Sutton

Head of Sales

Andrea loves dogs and her favourite animal sound is her Labrador snoring! She is also a self-declared wine’o’holic!

Andrea Wilson

Purchasing Manager

Alan is a fan of brown sauce and an even bigger fan of Newcastle United! In his spare time his favourite hobby is cycling.

Alan Spark

Warehouse

Ivan spends his spare time lost in a book, he enjoys sci-fi and crime novels. His favourite part of the human face are the eyes because they tell a lot about a person and how they feel. Unlucky for some, but Ivan finds being born on Friday 13th a lucky charm. 

Ivan Lanha

Warehouse

If Michael had to choose an animal sidekick it would be a wolf! He has a passion for education within our industry and he also has a love for live music.

Michael Spoors

Managing Director

If Heidi had to, she wouldn’t mind losing her nose, as she hates strange smells! Despite any smells she loves spending time at the beach, and she makes a mean lasagne.

Heidi Harrison

Service Manager

Sophie has a love for interiors and styling. A proper foodie, she loves going out to a good place to eat and given the choice she would rather have mouse ears than a giraffe’s neck!

Sophie Westlake

Business Development Norsound

Lilly plans to travel and live all over the world; sampling the world’s menu as she is a massive food critic. If she could be a fruit, Lilly would be a kiwi. 

Lilly Spoors

Business Admin

Ryan enjoys listening to rap music as well as going archaeology magnet fishing! If he ever bumped into Donald Trump he would say “It came from CHINA!”

Ryan Gillon

Warehouse

Lily believes it would take 197 chickens to kill an elephant! She enjoys reading classic novels and use to row!

Lily Harrison

Internal Sales

Tony loves to travel the world with only a few places left to complete his bucket list. If he could replace a lead singer in a band it would be Martin Fry from ABC. Tony loves the Toon Army and is famous for drinking black sambuca! 

Tony Henderson

Warehouse

Gary would rather wake up with animal arms than an animal’s bum; this may help him on adventures, as he has been in both an ice cave and a lava cave! He also owns over 3000 vinyls.

Gary Power

Warehouse

Anneka has three fish called Steve, Boris and Fart-face! She once knocked herself out playing hockey by running into the goal post, but she makes a better lasagne than Heidi!

Anneka Anderson

Finance Admin

Tony loves going to heavy rock gigs and festivals. His favourite cowboy is Clint Eastwood, but more than anything he loves to spend time with his 3 grandchildren.

Tony Stewart

Warehouse

Lea loves going to the gym! He also loves socialising with friends with some good food and drink; if he opened his own bar he would call it ‘The Four Horses’ because by spending too much time there the wife will nag, nag, nag, nag!

Lea Cameron

Warehouse

Rays favourite superhero is Super Gran! He loves travelling to America but his true love is rugby.

Ray Spoors

Credit Controller

Visiting new places around the North East is one of Bailey’s favourite things to do, as well as learning morse code. If he could choose he would rather ride to work on a crocodile than a giraffe. 

Bailey Richardson

Sales Admin